Privacy Policy
Effective Date: December 2025
Harbour Tiling (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Contact Information:
- Name
- Email address
- Phone number
- Suburb or location
Project Information:
- Details about your tiling project
- Property type and access requirements
- Photos or descriptions of the work area
Communication Records:
- Emails, messages, and phone call notes
- Form submissions through our website
2. How We Collect Information
We collect information through:
- Contact forms on our website
- Email correspondence
- Phone conversations
- Site inspections and consultations
- Website analytics (see Cookies section below)
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Schedule and complete tiling work
- Communicate about your project
- Send project-related updates and reminders
- Improve our services and website
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
4. Sharing Your Information
We may share your information with:
- Service providers who assist with our business operations (e.g., email services, accounting)
- Subcontractors if they are involved in your project (with your knowledge)
- Legal authorities if required by law or to protect our rights
All third parties are required to handle your information in accordance with applicable privacy laws.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyse website traffic and usage patterns
- Remember your preferences
Types of cookies we may use:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors use our site
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
6. Third-Party Services
Our website may use third-party services including:
- Web3Forms: For processing contact form submissions
- Netlify: For website hosting
- Google Fonts: For typography
These services have their own privacy policies governing how they handle data.
7. Data Security
We take reasonable measures to protect your personal information, including:
- Secure HTTPS connection on our website
- Limited access to personal information
- Secure storage of digital records
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Maintain records for warranty and legal purposes
- Comply with legal obligations
Contact and project information is typically retained for 7 years after project completion for warranty and record-keeping purposes.
9. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your information (subject to legal retention requirements)
- Withdraw consent for marketing communications
To exercise these rights, contact us using the details below.
10. Marketing Communications
We may send you project-related communications, but we do not send unsolicited marketing emails. If you receive any communications from us that you wish to stop, please contact us and we will promptly remove you from our mailing list.
11. Children’s Privacy
Our website and services are not directed at children under 18. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: info@harbourtiling.com.au
Phone: 0416 260 086
14. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
By using our website or engaging our services, you consent to the collection and use of your information as described in this Privacy Policy.